Operations Manager
At Pitney Bowes, we do the right thing, the right way.
As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company.
Our thriving culture can be broken down into four components:
Client.
Team.
Win.
Innovate.
We actively look for prospects who:
oAre passionate about client success.
oEnjoy collaborating with others.
oStrive to exceed expectations.
oMove boldly in the quest for superior and best in market solutions.
Job Description:
You are:
A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing.
The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55
employees with assistance from the supervisory staff and team leads.
The Operations Manager will report directly to the Facility Manager.
Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments.
You will:
Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55
employees dependent on the facility size, operating hours and handled volume.
Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff.
Plan and manage production, staffing, inventories, coordinate a successful daily start-up.
Communicate partner/service provider performance concerns to Pitney Bowes corporate.
Oversee the shipping operation for both the Delivery and Returns operations.
Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules.
Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.
Establish a successful rapport with local postal contact and Pitney Bowes USPS department.
Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas.
Collect and report all daily operational metrics.
Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
Responsible for securing facility and daily close out procedures.
Background:
As an Operations Manager, you have:
Minimum 5 - 7 years experience working in a production environment Experience working in a parcel environment required Must be knowledgeable in OSHA and Fire safety regulations Ability to work flexible schedule depending on the operational needs Excellent verbal and written communications skills along with computer skills (MS Word and Excel) Must be a team player with excellent people and organizational skills Must be able to motivate, coach, train, reward, and recognize employees Our Team:
Ecommerce logistics.
Only easier.
Pitney Bowes Global Ecommerce is our fastest growing business segment.
Our focus on the consumer and shipper experience - driven by innovative technology and consultative insights - has uniquely positioned us as the trusted partner for ecommerce brands and shippers.
Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.
These solutions build better order experiences through data science-based innovation and consultative support that help make clients' jobs easier.
Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.
The wage range for this position is $83,000 to $104,000, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.
This position is eligible for quarterly field bonus We will:
oProvide the opportunity to grow and develop your careeroOffer an inclusive environment that encourages diverse perspectives and ideasoDeliver challenging and unique opportunities to contribute to the success of a transforming organizationoOffer comprehensive benefits globally(PB Live Well)Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ
are encouraged to apply.
All interested individuals must apply online.
Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Recommended Skills Coaching And Mentoring Communication Coordinating Fire Safety Leadership Mail Services Estimated Salary: $20 to $28 per hour based on qualifications.
As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company.
Our thriving culture can be broken down into four components:
Client.
Team.
Win.
Innovate.
We actively look for prospects who:
oAre passionate about client success.
oEnjoy collaborating with others.
oStrive to exceed expectations.
oMove boldly in the quest for superior and best in market solutions.
Job Description:
You are:
A driven leader who will be responsible for all day to day functions related to delivery and returns parcel processing.
The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55
employees with assistance from the supervisory staff and team leads.
The Operations Manager will report directly to the Facility Manager.
Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Pitney Bowes transportation and USPS departments.
You will:
Manage a supervisory staff of 1 to 10 with direct and indirect responsibilities to a production crew of 30 to 55
employees dependent on the facility size, operating hours and handled volume.
Perform periodic merit performance reviews with all Pitney Bowes employed warehouse staff.
Plan and manage production, staffing, inventories, coordinate a successful daily start-up.
Communicate partner/service provider performance concerns to Pitney Bowes corporate.
Oversee the shipping operation for both the Delivery and Returns operations.
Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules.
Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.
Establish a successful rapport with local postal contact and Pitney Bowes USPS department.
Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas.
Collect and report all daily operational metrics.
Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
Responsible for securing facility and daily close out procedures.
Background:
As an Operations Manager, you have:
Minimum 5 - 7 years experience working in a production environment Experience working in a parcel environment required Must be knowledgeable in OSHA and Fire safety regulations Ability to work flexible schedule depending on the operational needs Excellent verbal and written communications skills along with computer skills (MS Word and Excel) Must be a team player with excellent people and organizational skills Must be able to motivate, coach, train, reward, and recognize employees Our Team:
Ecommerce logistics.
Only easier.
Pitney Bowes Global Ecommerce is our fastest growing business segment.
Our focus on the consumer and shipper experience - driven by innovative technology and consultative insights - has uniquely positioned us as the trusted partner for ecommerce brands and shippers.
Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.
These solutions build better order experiences through data science-based innovation and consultative support that help make clients' jobs easier.
Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.
The wage range for this position is $83,000 to $104,000, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.
This position is eligible for quarterly field bonus We will:
oProvide the opportunity to grow and develop your careeroOffer an inclusive environment that encourages diverse perspectives and ideasoDeliver challenging and unique opportunities to contribute to the success of a transforming organizationoOffer comprehensive benefits globally(PB Live Well)Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ
are encouraged to apply.
All interested individuals must apply online.
Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Recommended Skills Coaching And Mentoring Communication Coordinating Fire Safety Leadership Mail Services Estimated Salary: $20 to $28 per hour based on qualifications.
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