Customer Service Representative (9454)

Company Name:
SITE Personnel/MAP Engineering
Customer Service Representative Lockport, IL 1 month contract $10-11 per hour
Working Hours: 11:00am-6:00pm
Line of Business: Retail
Dress: Professional
Top 3 soft skills: Friendly, patient, and polite
Top 3 technical skills: Microsoft Office, technology savvy to use internal system
CSR will be taking inbound calls as well as be client facing.
They will be selling banking products and taking up to 100 calls per day in a fast-paced environment.
Previous sales experience and financial institution experience an asset!
Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. Entry level to 2 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

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